Farm Direct Blooms Terms and Conditions of Sales

Ensuring Freshness, Quality, and Customer Satisfaction from Farm to Door

Welcome to Farm Direct Blooms! Before you make your purchase, please take a moment to read through our terms and conditions. By purchasing from our site, you agree to these terms, so it's important to understand them fully. If you have any questions, feel free to contact us.

Updates to Terms and Conditions

We may update these terms at any time without notice. Your continued use of our website after any changes means you accept the new terms. We recommend reviewing these terms before each purchase.

Freshness Guarantee

Our flowers are cut within 24 hours of shipment to ensure you receive the freshest blooms. If mishandling occurs on your end, we cannot offer refunds or replacements. To report damage, send us photos and a description within 4 hours of receiving your flowers.

Our Promise

If you're not completely satisfied with our products, we will credit your account or replace the products at no extra cost." To process a claim, please provide your name, invoice number, date of receipt, flower type, photos of the damaged flowers, and a detailed description within 4 hours of delivery.

Delivery Details

Flowers are shipped via DHL (USA Market) and may be delayed due to customs, weather, or other factors beyond our control. We recommend scheduling your delivery at least 2-3 days before your event. All deliveries must be signed for to prevent theft or damage.

Order Changes and Cancellations

Changes or cancellations must be made at least 7 business days before your delivery date. If made in time, there are no fees. If made less than 7 days before delivery, refunds cannot be granted. All requests must be sent via email with "CANCEL ORDER" in the subject line. You will receive a confirmation within 48 hours.

Claims Policy

For claims, provide your name, invoice number, date of receipt, flower type, photos of the damage, and a detailed description within 4 hours of delivery. Claims on product charges cannot be honored if your flowers arrive within 48 hours before or after your scheduled delivery date.

Airport Pick-Up (Other Markets)

We will email you the Airway Bill Number once your order is en route. Upon pick-up, inspect your flowers before signing the airway bill. Report any issues and send photos to [email protected] within 4 hours.

Copyright and Security

All content on our site is protected by copyright laws. For non-commercial use, please request permission in writing. We use PayPal for secure transactions and comply with PCI standards. Do not email us your credit card information. Farm Direct Blooms reserves the right to verify credit card details before processing orders. If you suspect unauthorized use of your credit card, report it immediately to your card provider. Thank you for choosing Farm Direct Blooms! We look forward to bringing you the freshest flowers direct from the farm.